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Privacy Policy

Last Updated: 05/02/2024

1. Introduction

Welcome to Trust Fall Production Group. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, trustfall.co. By using our services, you agree to the collection, use, and sharing of your information as described in this policy.

2. Information Collection

What We Collect:

  • Personal Information: This includes information you provide when you create an account, such as your name, email address, and contact details. If you make purchases or book services, we also collect payment and billing information.
  • Technical Information: When you visit our website, we automatically collect certain information from your device, including your IP address, browser type, and operating system.
  • Usage Data: We gather information about how you interact with our website, such as the pages you visit and the links you click on.

How We Collect Information:

Directly from You: Most of the information we collect comes directly from you when you fill out forms on our website or communicate with us.
Automatically: We use cookies and other tracking technologies to collect information about your usage and the device you use to access our website.
From Third Parties: We may receive information about you from other sources, including our partners and service providers.

3. Use of Information

We use the information we collect to provide, maintain, and improve our services. This includes using your information to:

  • Manage Your Account: We use your information to manage your account, provide customer support, and communicate important updates about your services.
  • Enhance Our Services: Information about your preferences and interactions with our website helps us tailor your experience and develop new features and services.
  • Marketing and Communications: With your permission, we may use your information to send you promotional messages and information about upcoming events and new services.
  • Legal Compliance and Protection: We may use your information to comply with applicable laws, respond to legal requests, and protect the rights and safety of Trust Fall Production Group and our users.

4. Data Sharing and Disclosure

Sharing Information with Third Parties:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Partners: In some cases, we may collaborate with other organizations to offer combined services or joint promotions. We share only the information necessary to facilitate these offerings.
  • Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena or other legal process. We may also disclose information when we believe it’s necessary to prevent fraud, protect our rights, ensure your safety or the safety of others, and respond to government requests.

Safeguards for Sharing:

  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Cookies and Tracking Technologies

Use of Cookies:

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
  • Control Over Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Purpose of Cookies:

  • Functionality: Cookies help us understand how our service is being used, help you navigate between pages efficiently, and remember your preferences.
  • Analytics and Performance: We use cookies to analyze user activity in order to improve our website. For example, we can use cookies to look at aggregate patterns like the average number of searches that users perform.

6. Data Security

Protecting Your Data:

  • Security Measures: We have implemented appropriate security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
  • Data Retention: We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Limitations of Security Measures:

  • While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect yourself online, including ensuring that any online account passwords you have are secure.

7. Your Privacy Rights

Access and Control:

  • Access to Information: You have the right to request access to the personal information we hold about you and to be informed of its use.
  • Correction: You can also request that any incomplete or inaccurate information we hold about you is corrected.
  • Deletion: You may ask us to delete or remove personal information when there is no good reason for us to continue processing it.
  • Object to Processing: You have the right to object to our processing of your personal data under certain conditions.

Exercising Your Rights:

  • To exercise any of these rights, please contact us directly at our provided contact details. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information.

8. International Data Transfers

Transfer of Data:

  • Cross-Border Data Transfers: Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
  • Safeguards: We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes the use of specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

9. Children’s Privacy

Protecting Children’s Privacy:

  • Age Limitations: Our service does not address anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
  • Steps Upon Data Collection from Children: If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Policy

Updates to Our Privacy Policy:

  • Policy Changes: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
  • Review Encouraged: We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

Reaching Out:

Trust Fall Production Group Legal 
2847 John Deere Dr #102
Knoxville, TN 37917
legal@trustfall.co

Feedback: Your feedback helps us ensure our privacy practices continue to meet your expectations and legal standards.

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